Last updated: 17 August 2026

This Privacy Policy explains how Umeema General Trading LLC collects, uses and protects personal information when you visit umeema.com, place an order, contact us or use our services.

Information we collect

Order and account information: your name, billing and delivery details, contact information, purchased products and order history.
Payment information: payment status and transaction references supplied by payment providers. Full card details are normally processed by the payment provider and are not stored by us.
Communications: information you provide when contacting customer support or submitting a form.
Technical information: IP address, device and browser information, cookies, pages viewed and interactions with our website.

How we use information

Process, deliver and manage orders, payments, returns and refunds.
Provide customer service and respond to enquiries.
Operate, secure, troubleshoot and improve the website and shopping experience.
Prevent fraud, misuse and security incidents.
Send marketing communications where you have consented or where otherwise permitted by applicable law. You may opt out at any time.
Meet accounting, legal and regulatory obligations.

Cookies and analytics

We use essential cookies to operate functions such as the shopping cart, checkout and account login. We may also use preference, analytics and marketing cookies to understand website performance and improve relevant communications. You can control cookies through your browser settings, although disabling essential cookies may affect website functions.

When information is shared

We may share only the information reasonably required with service providers that help us operate the business, including payment processors, delivery partners, hosting and technology providers, analytics services and professional advisers. We may also disclose information when required by law, to protect legal rights or in connection with a lawful business transfer. We do not sell personal information as a product.

International processing

Some service providers may process information outside the United Arab Emirates. Where applicable, we take reasonable steps to use providers and arrangements designed to protect that information.

Retention and security

We retain information only for as long as reasonably necessary for the purposes described above, including order support, accounting, dispute resolution and legal obligations. We use reasonable administrative and technical safeguards, but no internet transmission or storage system can be guaranteed completely secure.

Your choices and rights

Subject to applicable law, you may ask to access, correct or delete certain personal information, object to or restrict certain processing, or withdraw consent where processing is based on consent. We may need to verify your identity and may retain information where legally required.

Children

Our online store is not directed to children who are not legally able to enter into a purchase. Orders should be placed by an adult or with appropriate parental or guardian involvement.

Policy changes

We may update this policy when our services or legal obligations change. The latest version will appear on this page with its updated date.

Contact us

For privacy questions or requests, please use our Contact Us page.