Last updated: 17 August 2026
We want you to shop with confidence. This policy explains how returns, exchanges and refunds are handled for purchases made from Umeema General Trading LLC through umeema.com.
Return window
You may request a return within 7 calendar days of receiving an eligible standard product. The product must be unused, unopened, in resaleable condition and returned with its original packaging, accessories and proof of purchase.
Damaged, defective or incorrect products
Please report a damaged, defective or incorrect product within 48 hours of delivery through our Contact Us page. Include your order number, a clear description and photographs or video showing the issue. After verification, we will arrange an appropriate replacement, repair or refund and cover reasonable return-delivery costs.
Products that cannot be returned
- Opened or used perfumes, attars, bakhoor and other fragrance products, unless defective or supplied incorrectly.
- Custom-made, altered or made-to-measure curtains once fabric cutting, stitching or production has started, unless defective or materially different from the approved order.
- Products damaged through misuse, improper storage, accidental damage or normal wear.
- Products returned without essential packaging, accessories or proof of purchase where these are reasonably required to verify the claim.
How to request a return
- Contact us before sending any product back.
- Provide your order number, reason for return and supporting photographs when relevant.
- Wait for return instructions and approval.
- Pack the approved product securely and follow the provided delivery instructions.
Return delivery costs
For an approved return caused by a damaged, defective or incorrect product, Umeema will cover reasonable return-delivery costs. For an approved change-of-mind return, the customer is responsible for return-delivery costs and the original delivery charge is not refundable unless required by applicable law.
Refunds
Returned products are inspected after receipt. If approved, the refund will normally be initiated within 7 to 14 business days using the original payment method where possible. Bank or payment-provider processing times may apply. Cash-on-delivery refunds may be completed by bank transfer or another agreed method.
Exchanges
Where stock is available, an eligible product may be exchanged instead of refunded. Any price difference and applicable delivery costs will be confirmed before the exchange is completed.
Sale products
Sale and promotional products follow the same eligibility rules stated in this policy. A reduced price alone does not remove your applicable consumer rights.
Your legal rights
Nothing in this policy limits any mandatory consumer rights available under the laws of the United Arab Emirates.
Contact us
For return, exchange or refund assistance, please use our Contact Us page.